Frequently Asked Questions

What is the shipping time?

Orders are processed within 1-2 business days. Delivery time depends on your location, but is generally 3-5 business days for domestic shipments.

Do they offer free shipping?

Yes, we offer free shipping on orders over €50.

What is your return policy?

We accept returns within 30 days of purchase. Products must be unused and in their original packaging.

Are the products original?

Yes, all our products are 100% original and authentic. We work directly with authorized brands.

How can I track my order?

Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment methods through Shopify Payments.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to help you.

Do they have a physical store?

We currently operate exclusively online to offer you the best prices and a convenient shopping experience.

How can I contact them?

You can contact us through our contact form or by sending an email. We respond to all inquiries within 24 hours.